F.A.Q.

This FAQ page (Frequently Asked Questions) is maintained to help you find an answer to any questions you may have about how the GCCTitleshop.com operates.  If you do not find your answer, please do not hesitate to contact us.

1. How do I order?

The approved and easiest method to order is through this online store. GCC does welcome your calls, faxes, and emails at anytime. GCC's corporate information is listed under the contact us. We are also always reachable toll free at 1-(800)-604-7000.

2. Can I bill business orders to my corporate office location?

Once you have registered, your account will be setup for direct billing to your specific location. Invoices will be sent directly to you and it is your responsibility to process remittance for same invoices in a timely manner.

3. Does GCC accept credit card orders?

GCC does accept credit card orders. GCC accepts MasterCard, VISA, and American Express.

4. Are there additional items available from GCC and are they available with logos other than what is shown on GCC’s TitleShop here?

Yes. GCC is able to brand products with the logos shown here as well as other logos according to standards provided to us by your corporate marketing group.  Visit the link on the home page, “Need More Ideas?” for more ideas.

5. Does GCC offer rush service?

Lead time varies by item and can be as fast as 1 or 2 business days up to 10 days on average.  Should you believe you need expedited service, you may either contact us prior to placing your order and speaking with our Customer Service Specialists or by designating your event or occasion IN HAND DATE in the Checkout process. Rush service must be requested at time of order placement.

6. Does GCC offer volume discounts?

GCCTitleShop has been designed to benefit all associates whether they need a few pieces or a few hundred pieces.  This provides you with best pricing based on GCC’s buying power.  For significantly large orders, please contact GCC for a special quotation.

7. Are setups, shipping, and taxes additional charges?

For items featured in the core program on this site, there are no setup fees for you to pay.  Shipping charges are additional and our preferred carrier is UPS offering ground, overnight, second and third day services based upon your needs.  Other carriers may be utilized upon request. Where appropriate, sales tax will be added to your invoice.

8. How do I return an item if it becomes necessary?

Please examine items upon receipt. Returns or exchanges can be made only with prior authorization from General Commercial Corporation and must be accompanied by a copy of the packing slip or invoice for proper identification and credit. Returns will be accepted for 30 days from invoice date.

9. Who is GCC and is GCC an approved supplier?

GCC has been an approved supplier to you for almost 15 years specializing in supplying promotional products, executive gifts and ideas for the title industry.  But promotional items have been our core business for nearly 40 years.

10. How do I contact GCC directly?

GCC welcomes your calls, faxes and emails at anytime. GCC's corporate information is listed under the "CONTACT US" header on the task bar. We are also always reachable toll free at 1-(800)-604-7000.

11. Does GCC have dedicated sales representatives for the title industry?

GCC has dedicated sales and service representatives trained to assist you with meeting your corporate objectives.  Following is a list of associates that can assist you with your specific needs:

• For questions about items shown on the website,  call Linda Marsh, Inventory Program Manager, 800.604.7000.
• For questions about special custom items,  call Sharon Zeppernick, Inside Sales Representative, 800.604.7000.
• For questions about any item or project, call Laura Briden, National Account Manager for GCCTitleShop, 800.728.3055.

12. How can I be assured that GCC will provide exemplary service?

As a long time preferred and approved supplier, GCC is committed to providing unparalleled customer support and service. If you ever have questions or concerns regarding products, services or pricing, contact us. Our objective is always to serve our customers first.

13. Is my personal information kept private?

GCC is committed to respecting the privacy of our customers and all visitors to our websites. We take this matter seriously and have many policies and safeguards in place to insure that your rights are not violated. We consider the information that you choose to share with GCC personal and confidential. We may use the information about the kinds of products you buy from GCC to focus and direct our future marketing objectives, unless you specify that you are not interested.